Privacy Policy
Your privacy is fundamental to the trust we build with every patient. This policy explains how Aspire Health & Wellness collects, uses, and protects your information. We comply with all applicable federal and state privacy laws, including HIPAA.
Effective January 1, 2025 · Last Updated January 1, 2025
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Information We Collect
Aspire Health & Wellness may collect personal information from you in a variety of ways, including when you visit our website, schedule an appointment, fill out a form, or interact with our services.
- Personal Identification. Name, email address, mailing address, phone number, date of birth, and other contact details you provide voluntarily.
- Protected Health Information. Medical history, treatment records, insurance information, lab results, prescriptions, and other health-related data collected during the course of providing medical care.
- Payment Information. Credit card numbers, billing addresses, and other financial data necessary to process payments for services rendered.
- Technical Information. IP address, browser type, operating system, referring URLs, pages viewed, and other data collected automatically when you visit our website.
How We Use Your Information
We use the information we collect for the following purposes:
- Care delivery. To provide, maintain, and improve our medical and wellness services.
- Scheduling. To manage appointments, communicate about your care, and follow up on treatment plans.
- Billing. To process payments and send billing statements.
- Communication. To send appointment reminders, health-related communications, and administrative notices.
- Compliance. To comply with legal and regulatory requirements, including HIPAA and Louisiana state health laws.
- Improvement. To improve our website, patient experience, and overall service quality.
HIPAA Compliance
As a healthcare provider, Aspire Health & Wellness is subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, technical, and physical safeguards to protect the privacy and security of your Protected Health Information.
- Privacy Officers. Designated privacy and security officers responsible for developing and implementing our privacy policies.
- Staff Training. Regular training for all staff members on HIPAA requirements and patient privacy practices.
- Business Associates. Business associate agreements with all third-party vendors who may access PHI.
- Breach Notification. Breach notification procedures in compliance with the HITECH Act.
Data Security
We implement appropriate technical, administrative, and physical security measures designed to protect the confidentiality, integrity, and availability of your personal and health information.
- Encryption. Encryption of sensitive data in transit and at rest.
- Access Controls. Secure access controls and authentication mechanisms for electronic health records.
- Assessments. Regular security assessments and vulnerability testing.
- Physical Safeguards. Physical safeguards at our clinic locations to protect paper and electronic records.
Your Rights
Depending on applicable law, you may have the following rights regarding your personal information:
- Access. The right to access and obtain a copy of your personal information and medical records.
- Correction. The right to request correction of inaccurate or incomplete information.
- Deletion. The right to request deletion of your personal information, subject to legal and regulatory exceptions.
- Opt-out. The right to opt out of marketing communications at any time.
- Restrictions. The right to request restrictions on certain uses and disclosures of your health information.
- Breach Notice. The right to receive a notice of any breach of your unsecured PHI.
Changes to This Policy
Aspire Health & Wellness reserves the right to update this Privacy Policy at any time. When we make changes, we will revise the “Last Updated” date. Your continued use of our website and services constitutes acceptance of those changes.
Questions?
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Aspire Health & Wellness
3445 North Causeway Blvd, Suite 900, Metairie, LA 70002
Phone: (504) 717-7775